Note: You must have access to the Finance Admin app to perform this action.
Before you start, you need to have rough idea of the date the payment was made, within a day or two.
- Start in the Finance Admin app, and click on the "Payments" tab on the left.
- In the list, find the date that the payment was made, then look for the name of the member.
- To the right of that line, there will be a "Refund" button you can click. (Note: If there is more than one payment for the member, make sure you're refunding the correct payment.)
- On the popover, you will be asked to confirm the refund. Click "Refund Payment" and you're all set!